Is managed service provision core business for your existing IT provider? Companies can specialise in all kinds of areas, such as photocopying or telecommunications, before diversifying into IT services. By choosing a business that has managed IT services as their core function and passion, you will more likely receive quality service from qualified staff.
2. What does the price of managed services really include?
When considering the MSP offer, don’t look at just the face value of the pricing package. Although some MSPs will charge a lower price initially, their level of support can vary and many extras may not be included. If you don’t take this into account, you could be paying a lot more in the long run if you have IT issues that aren’t covered in your original agreement.
3. Do the staff meet your needs?
Customer focused, highly skilled technicians, who have regular face to face contact with clients, is integral to delivering quality managed services. It’s best to ensure the company you’re dealing with provide a singular technician who is familiar with your site and how your business works, rather than a stream of different technicians who constantly need to be brought up to speed.
4. How long is the critical service response?
Have you ever calculated how much downtime costs your business? The difference between a half hour and a two hour response time from your MSP could mean thousands of dollars lost for a large organisation. Make sure your MSP has a strong focus on a short critical response time to ensure peace of mind and minimal lost time and productivity.
5. Does your MSP provide ongoing consultation?
Does your MSP meet you regularly to ensure your IT services and products are aligned with your business goals? High quality providers will look after you and keep you in the loop. Look for a provider that views managed service providing as a long term relationship with a holistic approach to technology.